If you booked directly, we charge a flat rate $30 cancellation fee.
If cancelled or modified up to 48 hours prior to the date of arrival, then no fee will be charged. If cancelled or modified later, then 100% of the first night’s fee will be charged. In the case of a no show or change of mind, the total price of the reservation will be charged.
If you booked through a 3rd party website, we do not accept any cancellations.
We reserve the right to offer alternative accommodation of a similar standard or full refund in the event of the overbooking the property or for any unforeseen circumstances, giving as much notice as reasonably possible.
Please call us on +61 7 5538 2678 if you have any questions